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Home/r/SaaS/2025-07-11/#saas-building-vs-user-acquisition
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What is more difficult?

r/SaaS
7/10/2025

Content Summary

The post asks which is harder: building a SaaS product or acquiring paying users. Most commenters agree that acquiring paying users is significantly more challenging than building the product. Key reasons include the difficulty in convincing users to pay, distribution challenges, and the need for marketing skills that technical founders often lack. Suggested solutions include selling before building, using tools like Intercom, Mixpanel, and Pulse for Reddit for acquisition and engagement, and partnering with complementary skill sets.

Opinion Analysis

Mainstream Opinion: The overwhelming consensus is that acquiring paying users is far more difficult than building the SaaS product itself. Users emphasize that distribution, marketing, and sales skills are critical yet often lacking in technical founders.

Conflicting Views: A minority suggests difficulty depends on the founder's background (e.g., marketers find building harder, developers find user acquisition harder). Some argue that building a unique solution makes user acquisition easier.

Debates: While most agree on the primacy of user acquisition, there's debate on whether the challenge stems from skill gaps (solved via partnerships) or inherent market difficulties (solved via tools and strategies). Commenters also discuss whether product uniqueness or distribution is the ultimate growth driver.

SAAS TOOLS

SaaSURLCategoryFeatures/Notes
Intercomhttps://www.intercom.com/Customer CommunicationIn-app nudges for user engagement
Mixpanelhttps://mixpanel.com/AnalyticsTracking user behavior and upgrade moments
Pulse for RedditNot specifiedSocial ListeningAlerts for live buyer pain points on Reddit

USER NEEDS

Pain Points:

  • Difficulty in acquiring paying users
  • Challenges in converting free users to paid
  • Lack of marketing/sales skills among technical founders
  • Uncertainty in pricing and distribution strategies

Problems to Solve:

  • How to effectively acquire paying customers
  • How to shorten the sales cycle
  • How to achieve product-market fit
  • How to bridge the gap between technical and marketing skills

Potential Solutions:

  • Sell before building to validate demand
  • Conduct early price testing
  • Integrate growth loops into the product
  • Use tools like Pulse for Reddit to identify buyer pain points
  • Partner with someone who has complementary skills

GROWTH FACTORS

Effective Strategies:

  • Selling before building to ensure product-market fit
  • Early price testing
  • Baking growth loops into the product

Marketing & Acquisition:

  • Cold LinkedIn outreach
  • Founder-led demos
  • Using social listening tools (e.g., Pulse for Reddit) to find prospects
  • In-app nudges (e.g., via Intercom) to drive upgrades
  • Analytics (e.g., Mixpanel) to identify upgrade moments

Monetization & Product:

  • Focus on distribution over features
  • Importance of unique solutions for easier user acquisition
  • Linking customer conversations to revenue spikes

User Engagement:

  • Engaging in relevant Reddit threads where buyers complain about problems
  • Using in-app messaging to nudge users towards upgrades