14 of 56
Home/r/microsaas/#8041
40

Why 90% of Users Leave Before Using Your App

r/microsaas
8/15/2025

Content Summary

The post discusses the problem of high user drop-off during the signup process and suggests that SaaS products should allow users to experience the app's value before requiring registration. The author recommends using interactive onboarding that lets users try the app immediately. Examples like Duolingo, Canva, and Notion are cited as successful models. Comments highlight challenges in implementing this approach, such as handling anonymous user data and maintaining consistency between frontend and backend systems. Some users also mention the importance of delaying signups and payments until after users have experienced value.

Opinion Analysis

Mainstream opinion supports the idea that users should experience value before being asked to register, citing examples like Duolingo and Canva. Many agree that frictionless onboarding improves conversion and retention. However, some users express concerns about the technical complexity of implementing this approach, especially when dealing with backend systems. A few commenters argue that not all SaaS products can avoid requiring an account, pointing out that tools like Figma and Notion still require accounts for full functionality. Others suggest alternative solutions like demo accounts or temporary storage. Overall, the discussion emphasizes the importance of user-centric design and testing before forcing signups.

SAAS TOOLS

SaaSURLCategoryFeatures/Notes
Duolingohttps://www.duolingo.comLanguage LearningInteractive onboarding, no immediate signup
Canvahttps://www.canva.comDesign ToolNo immediate signup, allows users to start designing
Notionhttps://www.notion.soProductivity & CollaborationNo immediate signup, interactive onboarding
Podspyhttps://podspy.ioAI Design Tool for Print-on-DemandFrictionless demo, allows users to upload and see AI-generated designs
DataPulse(Not publicly mentioned)Analytics ToolInteractive demo available
Figmahttps://www.figma.comDesign CollaborationAllows users to create without account
Trellix(Not publicly mentioned)Project ManagementMentioned in comments as a tool

USER NEEDS

Pain Points:

  • Users abandon the app during the signup process
  • Lack of trust and value perception before signing up
  • Difficulty in implementing frictionless onboarding
  • Concerns about data storage and security for anonymous users
  • Need for quick feedback and proof of value

Problems to Solve:

  • Increase user retention by reducing friction at signup
  • Help users experience value before requiring commitment
  • Address technical challenges of storing user progress without an account
  • Improve conversion rates by showing real-time benefits

Potential Solutions:

  • Implement interactive onboarding that lets users try the app before signing up
  • Use temporary storage (e.g., localStorage) for anonymous users
  • Allow users to create a provisional account with limited functionality
  • Offer a demo or live interactive demo of the app
  • Delay payment steps until after users have experienced value

GROWTH FACTORS

Effective Strategies:

  • Implementing interactive onboarding to hook users early
  • Letting users experience value before asking for commitment
  • Using frictionless demos or trial versions
  • Delaying signups and payments until after initial engagement

Marketing & Acquisition:

  • Word-of-mouth from users who experience value first
  • Community-driven feedback from early adopters
  • Direct DMs for advice and support (as shown in the post)

Monetization & Product:

  • Focus on product-market fit by allowing users to test the app first
  • Pricing models that are not immediately tied to signups
  • Feature development centered around user engagement and satisfaction

User Engagement:

  • Creating a sense of progress and investment in the app
  • Building community through shared experiences and feedback
  • Encouraging users to save their work and return later