Home/r/indiehackers/2025-06-26/#3185
5

How did you get your first SaaS customers? I feel stuck. 😫

r/indiehackers
6/26/2025

SAAS TOOLS

SaaSURLCategoryFeatures/Notes
PeerPushhttps://peerpush.netVisibility PlatformPlatform for indie makers to help each other gain visibility
worldwidecollab.cohttps://worldwidecollab.coPartnership PlatformPlatform for finding complementary business partnerships
HunterN/AEmail FinderTool for grabbing accurate email addresses
LemlistN/AEmail OutreachTool for warm email sequences
Pulse for RedditN/ASocial MonitoringTool for monitoring Reddit threads
Fundraise Insiderhttps://fundraiseinsider.comLead GenerationPlatform for finding newly funded companies

USER NEEDS

Pain Points:

  • Slow outreach with low response rates
  • Difficulty sourcing beta users
  • Waitlist signups not converting to active users
  • Paid ads not generating signups
  • Product value proposition unclear to target users
  • Lack of product-market fit
  • Poor user experience (e.g., loading issues, unclear pricing)
  • Difficulty defining Ideal Customer Profile (ICP)

Problems to Solve:

  • Finding effective channels for customer acquisition
  • Improving conversion from interest to active users
  • Establishing product-market fit
  • Defining a clear ICP
  • Enhancing user experience and transparency (pricing, examples)
  • Generating authentic testimonials and social proof

Potential Solutions:

  • Focus on niche communities (Reddit, Slack, Discord) instead of mass outreach
  • Offer early access to small groups for feedback and testimonials
  • Add user cases/examples to demonstrate product value
  • Improve UX by fixing loading issues and setting clear expectations
  • Create transparent pricing pages
  • Implement instant sandbox demos or Loom walkthroughs
  • Use monitoring tools to identify real-time user pain points for outreach

GROWTH FACTORS

Effective Strategies:

  • Pivoting or niching down based on user feedback
  • Prioritizing product-market fit above all else
  • Recording trial calls to identify objections and create content
  • Turning user objections into blog posts for SEO

Marketing & Acquisition:

  • Engaging in relevant communities (Reddit, Slack, Discord, LinkedIn) by providing value
  • Using warm outreach in trusted spaces instead of cold emails
  • Leveraging partnerships with complementary businesses
  • Targeting newly funded companies with budget for tools
  • Utilizing Twitter for networking and client acquisition
  • Creating branded songs to explain value proposition quickly

Monetization & Product:

  • Transparency in pricing and features
  • Showcasing real user examples for inspiration
  • Offering free trials/demos to reduce friction
  • Rapid iteration based on beta tester feedback

User Engagement:

  • Building connections through community participation
  • Providing quick wins to users
  • Using live chat (e.g., Crisp) for immediate support
  • Creating video walkthroughs (e.g., Loom) for onboarding