17
[Show IH] i built a chatbase alternative (ai agent for customer support via calls & chat), and it's now open source.
r/indiehackers
6/16/2025
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| Intervo | https://intervo.ai | AI Customer Support Agent | Voice calls, web chat, knowledge base integration, RAG, self-hostable platform |
| Chat Data | - | Customer Support AI | Text-based AI for customer support |
USER NEEDS
Pain Points:
- Need for more advanced AI agents beyond simple Q&A
- Desire for voice integration in customer support
- Need for self-hostable AI solutions
- Interest in multilingual support
Problems to Solve:
- Improving customer support efficiency
- Enhancing customer interaction quality
- Providing more dynamic AI agent capabilities
- Offering voice-based support solutions
Potential Solutions:
- Developing AI agents with tool integration
- Creating SDK for agent capabilities
- Building hosted versions for easier access
- Implementing multilingual support
GROWTH FACTORS
Effective Strategies:
- Open-sourcing core product
- Building community through sharing
- Offering both self-hosted and commercial versions
Marketing & Acquisition:
- Sharing on platforms like PeerPush
- Leveraging community sharing on social networks
Monetization & Product:
- Offering commercial version alongside open-source
- Developing SDK for expanded capabilities
User Engagement:
- Encouraging community feedback and contributions
- Providing analytics and debugging features