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Shipping my weekend project: an AI agent that clears support tickets. Honest feedback welcome
r/SideProject
7/21/2025
Content Summary
The author shares a weekend project of an AI support agent integrated with Zendesk, aiming to reduce late-night emails by automating ticket responses. The agent is trained on past tickets and is currently handling about a thousand tickets a week with high accuracy and low latency. The author seeks feedback and early access users for beta testing.
Opinion Analysis
The mainstream opinion is supportive of the author's project, recognizing the value in automating support tasks. There are no conflicting or controversial opinions present in the provided content. Users seem interested in providing feedback and testing the beta version.
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| AI support agent | https://www.producthunt.com/products/cosupport-ai | Support Automation | Plugs into Zendesk, trained on two years of tickets, lightweight Go service, uses GitHub Actions and Terraform for updates |
USER NEEDS
Pain Points:
- Too many 'any updates?' emails at odd hours
Problems to Solve:
- Automating support ticket responses to reduce human workload
Potential Solutions:
- Using an AI agent trained on past tickets to handle support queries
GROWTH FACTORS
Effective Strategies:
- Developing AI solutions for automating routine tasks
Marketing & Acquisition:
- Seeking honest feedback and early access users for beta testing
Monetization & Product:
- Focusing on high accuracy and low latency in AI responses
User Engagement:
- Engaging with the community for feedback and early access