23
i built a chatbase alternative (ai agent for customer support via calls & chat), and it's now open source.
r/SideProject
6/14/2025
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| Intervo | https://github.com/intervo/intervo | AI Customer Support Platform | - Handles voice calls and web chat |
- Uses RAG for knowledge base
- Self-hostable
- Open source
- Commercial version available
- SDK in development
- Orchestration manager for voice platforms
- Replaces Intercom for chat support |
USER NEEDS
Pain Points:
- Juggling chat and voice support with limited tools
- Need for smarter customer support bots
- Desire to break out of simple Q&A loops
- Difficulty integrating AI with voice platforms
Problems to Solve:
- Need for AI agents that can handle both voice and chat
- Requirement for more capable AI agents with their own tools
- Need for better integration with voice platforms
- Desire for self-hostable AI support solutions
Potential Solutions:
- Open source AI support platform
- RAG-enabled knowledge base integration
- SDK for building custom AI agents
- Orchestration manager for voice platform integration
GROWTH FACTORS
Effective Strategies:
- Building a self-hostable platform
- Developing both open source and commercial versions
- Creating an SDK for extensibility
- Integrating with existing voice platforms
Marketing & Acquisition:
- Sharing project on GitHub
- Launching commercial version on website
- Engaging with community through Reddit
Monetization & Product:
- Offering both open source and commercial versions
- Developing an SDK for additional revenue streams
- Replacing existing tools like Intercom
User Engagement:
- Providing detailed documentation
- Offering step-by-step guides
- Building community through open source contribution