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Home/r/SaaS/2025-07-22/#saas-first-ten-users-mistakes
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Why most SaaS startup founders fail to get their first 10 users (and how to avoid it)

r/SaaS
7/22/2025

Content Summary

The author argues that most SaaS founders fail to get their first 10 users because they focus on building instead of talking to customers. He shares a 5-step playbook: pick a razor-sharp niche, reach out one-by-one via cold DMs/forums/Twitter, discuss the prospect’s pain instead of product features, jump on Zoom calls, and do everything manually first. The post generated debate: some readers found the advice basic but essential, others criticized it as AI-generated spam to promote the author’s “Founders Traction System” starter kit. Commenters added tactics like Loom demos, Google-Sheet MVPs, and referral loops to reach 10 users quickly.

Opinion Analysis

Mainstream opinion: The core advice—talk to users early, pick a narrow niche, and do manual work first—is widely endorsed as the fastest path to the first 10 users. Supporters like u/No_Round_5042 and u/SignsofRome emphasize that simple tactics executed well beat fancy launches.

Conflicting views: Critics (u/ShyBabyBellah, u/Affectionate-Soft-94, u/rioisk) label the post AI-generated spam and accuse the author of disguising self-promotion as value. They argue that experienced founders already know these basics and that selling a “starter kit” is redundant.

Nuanced perspective: u/BusyBusinessPromos points out that technical founders often lack basic business/sales knowledge, so even “obvious” tactics feel new to them. u/Key-Boat-7519 provides a detailed playbook (Loom + Google Sheet + referral loop) showing how granular execution of the same principles can yield results.

SAAS TOOLS

SaaSURLCategoryFeatures/Notes
Lemlisthttps://lemlist.comCold Email OutreachUsed for sending personalized cold emails
Orbithttps://orbit.loveCommunity & CRMKeeps user notes and relationship data in one place
Pulse for Reddithttps://pulse.appSocial ListeningSpots niche Reddit threads for quick wins
Founders Traction Systemhttps://wirehaired-protest-b61.notion.site/1e97648c55c880ddb946c598bdeda50fMarketing Starter KitPre-built lead-gen system for solo founders

USER NEEDS

Pain Points:

  • Technical founders lack marketing/sales knowledge
  • Fear of cold outreach (DMs, calls, Zoom)
  • Wasting months building scalable infra before validating demand
  • Building in silence and hoping users will magically appear
  • Struggling to identify a super-specific niche
  • Difficulty getting anyone to care enough to try or pay

Problems to Solve:

  • How to get the first 10 paying users
  • How to validate demand before building full product
  • How to find and reach the right ICP (Ideal Customer Profile)
  • How to transition from technical build to customer discovery
  • How to turn early feedback into product-market fit

Potential Solutions:

  • Ruthless focus on one narrow niche
  • Hand-to-hand outreach: cold DMs, Reddit, forums, Twitter
  • Replace feature pitches with problem-centric conversations
  • Zoom calls and face-to-face conversations for rapid learning
  • Manual concierge MVP to prove value before automating
  • Offer free access in exchange for weekly feedback
  • Use Loom videos of Google-Sheet prototypes to demo value quickly

GROWTH FACTORS

Effective Strategies:

  • Pick a super-specific niche and own it
  • Do things manually first to prove value (concierge MVP)
  • Talk to at least 10 right ICP prospects per day
  • Ask every early user for one intro to double the lead pool
  • Use SEO early to compound lead generation

Marketing & Acquisition:

  • Cold DMs and personalized emails via Lemlist
  • Short Loom demo videos sent to prospects
  • Reddit and forum engagement in niche threads
  • Twitter listening for people already complaining about the pain
  • Zoom calls as a conversion and feedback tool

Monetization & Product:

  • Free access in exchange for weekly feedback loop
  • Focus on solving one problem really well for 50 people instead of 10 problems for no one
  • Validate willingness to pay before building scalable backend
  • Use Google-Sheet prototypes to test core value prop quickly

User Engagement:

  • Weekly feedback calls to iterate product in real time
  • Community building via personal introductions
  • Orbit CRM to track user notes and relationship history
  • Keep outreach personal and manual until hitting 10 committed users