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We switched from Twilio to Messente and here’s how the delivery rates, reporting, and dashboard compare after 100k messages
r/SaaS
7/8/2025
Content Summary
A fintech team switched from Twilio to Messente for SMS/Viber messaging after facing scaling issues. Key improvements included better delivery rates in Asian markets, detailed reporting for compliance, responsive support, and Viber fallback. The post compares dashboard usability, API implementation, and pricing predictability. Comments reveal industry interest in alternatives like Telnyx and Kaleyra, debates about API documentation quality, and concerns about 2-way messaging capabilities. Some users suspect promotional motives behind the post.
Opinion Analysis
Mainstream opinions validate the post's claims about Twilio's scaling issues and praise Messente's delivery improvements. Multiple users confirm similar problems in Asian markets and unpredictable pricing. However, debates exist around:
- Authenticity: Some commenters suspect guerilla marketing/spam
- Feature preferences: Split opinions on API/documentation quality (Twilio vs Messente)
- Alternative solutions: Kaleyra users suggest regional alternatives
- Functionality gaps: Questions about 2-way messaging capabilities remain unanswered
- Support experiences: Contrast between Messente's responsiveness vs Twilio's cancellation retention tactics
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| Twilio | https://www.twilio.com | Cloud Communications | Basic reporting, SMS API, initially good for scaling |
| Messente | https://messente.com | Cloud Communications | Better delivery rates, Viber fallback, detailed reporting, responsive support |
| Telnyx | Not provided | Cloud Communications | Mentioned in comparison for pricing |
| Kaleyra | Not provided | Cloud Communications | Alternative to Twilio for Asian markets |
| Vonage | Not provided | Cloud Communications | Requested comparison |
| Infobip | Not provided | Cloud Communications | Requested comparison |
USER NEEDS
Pain Points:
- Unpredictable pricing at scale
- Dropping delivery rates in Asian markets
- Inadequate reporting for compliance
- Unresponsive support during critical issues
- Lack of Viber fallback in some regions
- Need for 2-way messaging capabilities
Problems to Solve:
- Ensure reliable international message delivery
- Maintain predictable costs at scale
- Obtain detailed delivery logs for compliance
- Implement multi-channel fallback (SMS+Viber)
- Enable real-time troubleshooting with carriers
Potential Solutions:
- Switching to providers with direct carrier agreements
- Using platforms offering transparent billing
- Implementing providers with Viber/SMS fallback
- Choosing services with detailed error code reporting
- Prioritizing responsive technical support
GROWTH FACTORS
Effective Strategies:
- Focus on international carrier partnerships
- Transparent pricing models
Marketing & Acquisition:
- Word-of-mouth recommendations between industries
- Highlighting specific regional performance advantages
Monetization & Product:
- Offering multi-channel delivery (SMS+Viber)
- Providing actionable error code reporting
- Developing lean, focused dashboards
User Engagement:
- Real-time support during implementation
- Proactive troubleshooting assistance