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SAAS TOOLS
SaaS | URL | Category | Features/Notes |
---|---|---|---|
Notion | Productivity | Tag themes to spot churn risks | |
Stripe | Payments | Quick billing, webhooks for cancellation alerts | |
Intercom | Customer Support | Onboarding nudges | |
Pulse for Reddit | Social Media Monitoring | Surfaces complaints from niche subreddits | |
Should I Build It | https://shouldibuild.it | Idea Validation | Validates SaaS ideas, library of validated ideas |
USER NEEDS
Pain Points:
- Difficulty in customer acquisition and distribution
- Building unnecessary features that users don't pay for
- High churn rate without understanding reasons
- Lack of user understanding of the product
- Underestimating the challenge of getting first users
- Low visibility when building in public
Problems to Solve:
- Validating product ideas before building
- Identifying core features that users actually pay for
- Reducing churn by addressing cancellation triggers
- Improving product marketing and user onboarding
- Finding effective distribution channels
- Gaining initial traction and first users
Potential Solutions:
- Charge from day one to validate willingness to pay
- Conduct user interviews before building new features
- Set up cancellation alerts and respond quickly to retain customers
- Simplify pricing (monthly/annual, limited discounts)
- Use tools like Pulse for Reddit to find interview leads
- Build in public across multiple platforms (Reddit, Instagram, TikTok, LinkedIn, X)
- Focus on solving real user problems rather than building features
GROWTH FACTORS
Effective Strategies:
- Start charging early to validate product-market fit
- Ship updates frequently (e.g., weekly)
- Focus on distribution and marketing over building
- Build in public to gain visibility and feedback
Marketing & Acquisition:
- Identify and focus on effective distribution channels
- Use social media monitoring tools (e.g., Pulse for Reddit) to find leads
- Share bug fixes and updates in changelogs to engage users
- Run user interviews to understand target market
Monetization & Product:
- Keep pricing simple (monthly/annual plans)
- Avoid large discounts (no more than two months free)
- Build only core features that users pay for
- Obsess over solving real user problems rather than adding features
User Engagement:
- Conduct regular user interviews (e.g., two hours weekly)
- Use onboarding tools (e.g., Intercom) for user guidance
- Respond to cancellations within 15 minutes to retain customers
- Tag and analyze user feedback themes in tools like Notion