17
i built a chatbase alternative (ai agent for customer support via calls & chat), and it's now open source.
r/SaaS
6/18/2025
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| Intervo | https://github.com/intervo/intervo | AI Customer Support Platform | Self-hostable, handles voice calls and web chat, uses RAG for knowledge base, customizable configuration, integrates with real voice platforms |
USER NEEDS
Pain Points:
- Limited AI agents stuck in simple question-answer loops
- Need for more capable AI agents with their own tools
- Desire for self-hostable AI customer support solutions
Problems to Solve:
- Creating smarter customer support bots
- Breaking out of basic AI interaction patterns
- Building AI agents that can handle both voice and chat
Potential Solutions:
- Developing AI agents with knowledge base integration
- Creating customizable AI agent configurations
- Building SDKs for enhanced AI capabilities
GROWTH FACTORS
Effective Strategies:
- Open-sourcing the product to build community and attract contributors
- Developing a commercial version alongside the open-source project
- Building an SDK to expand functionality and attract developers
Marketing & Acquisition:
- Sharing the project on relevant subreddits like r/SaaS
- Demonstrating product capabilities through GitHub repository
- Providing both self-hosted and commercial versions
Monetization & Product:
- Offering a commercial version for users who prefer managed service
- Building a knowledge base integration (RAG) as core feature
- Developing voice and chat capabilities for broader applicability
User Engagement:
- Encouraging community contributions through open-source model
- Seeking feedback from early adopters and developers
- Building an SDK to enable third-party development and integration