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Why this client chose us over cheaper offers and why I believe caring matters more than price
r/Entrepreneur
7/9/2025
Content Summary
A small dev/marketing agency owner shares how prioritizing client relationships over price won them a client despite cheaper competitors. The client valued their genuine interest in her long-term success and partnership approach. Discussion highlights the balance between price competitiveness and relationship-building, with debates about flexible pricing models.
Opinion Analysis
Mainstream opinion supports relationship-focused approach over price competition. OP emphasizes trust-building and long-term partnerships as key differentiators. Conflicting views emerge about pricing flexibility - some users argue affordability remains crucial through competition, while OP maintains quality relationships justify premium positioning. Debate exists about whether agencies should absorb pricing flexibility costs or outsource them.
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| No specific SaaS tools mentioned in the post or comments | - | - | - |
USER NEEDS
Pain Points:
- Clients feel agencies focus only on delivering products, not long-term vision
- Fear of agencies abandoning after payment
- Need for trust and partnership beyond transactional relationships
Problems to Solve:
- Finding partners invested in long-term success
- Ensuring ongoing support beyond project delivery
- Balancing price with quality of service
Potential Solutions:
- Prioritizing client relationships over quick sales
- Offering flexible pricing models when possible
- Maintaining honest communication even at risk of losing clients
GROWTH FACTORS
Effective Strategies:
- Building trust through client-centric approach
- Focusing on long-term relationships over short-term gains
Marketing & Acquisition:
- Differentiating through personalized service and genuine care
- Using client testimonials about partnership approach
Monetization & Product:
- Balancing price flexibility without compromising profitability
- Developing service models that emphasize ongoing collaboration
User Engagement:
- Maintaining open communication channels post-delivery
- Positioning as strategic partners rather than vendors