Home/r/Entrepreneur/2025-06-28/#3419
75

I hit a major goal as an entrepreneur - I fired a client, and hit a goldmine afterwards

r/Entrepreneur
6/28/2025

SAAS TOOLS

SaaSURLCategoryFeatures/Notes
Phone.comhttp://Phone.comBusiness CommunicationSet business hours for calls to avoid after-hours interruptions
Google VoiceBusiness CommunicationSeparate business line with call scheduling

USER NEEDS

Pain Points:

  • Clients demanding 24/7 availability and immediate responses
  • Clients dominating too much revenue (e.g., 25-40% of income)
  • Disrespectful behavior: verbal abuse, excessive revisions, micromanagement
  • Burnout from high-maintenance clients
  • Fear of losing income preventing action against bad clients

Problems to Solve:

  • How to reduce dependency on single high-revenue clients
  • How to set professional boundaries with clients
  • How to identify and fire toxic clients without financial ruin
  • How to prevent clients from monopolizing time and resources

Potential Solutions:

  • Implement '10% Club' rule: cap client revenue contribution at 10%
  • Use business communication tools (e.g., Phone.com, Google Voice) to enforce call hours
  • Increase pricing to attract higher-quality clients
  • Establish clear contracts and boundaries upfront
  • Fire toxic clients to improve mental health and business focus

GROWTH FACTORS

Effective Strategies:

  • Raising prices to filter out low-quality clients and increase revenue per client
  • Implementing revenue diversification strategies (e.g., limiting client income share)
  • Firing toxic clients to free up resources for better opportunities

Marketing & Acquisition:

  • Word-of-mouth referrals from satisfied clients (e.g., Sebastian's referral)
  • Reputation building through professional conduct (firing Brian led to positive recognition)

Monetization & Product:

  • Value-based pricing model attracts clients who respect expertise
  • Product-market fit achieved by targeting clients willing to pay for quality service

User Engagement:

  • Creating internal terminology ('Brian Zone') to identify at-risk clients
  • Sharing experiences publicly (e.g., Reddit post) to build community and relatability