22
The one thing most startups ignore that actually keeps customers around
r/Entrepreneur
5/19/2025
SAAS TOOLS
| SaaS | URL | Category | Features/Notes |
|---|---|---|---|
| Live chat | - | Customer support | Basic live chat implementation |
| Text messaging | - | Customer engagement | Personal check-in texts |
USER NEEDS
Pain Points:
- Difficulty retaining customers
- Lack of effective customer support
- Need for better customer engagement
Problems to Solve:
- Improving customer retention rates
- Enhancing customer satisfaction
- Building customer loyalty
Potential Solutions:
- Implementing responsive customer support
- Personalizing customer interactions
- Making support easily accessible
GROWTH FACTORS
Effective Strategies:
- Prioritizing customer support
- Implementing responsive communication
- Personalizing customer interactions
Marketing & Acquisition:
- Word-of-mouth marketing through satisfied customers
Monetization & Product:
- Focus on customer retention over acquisition
- Using customer feedback for product improvement
User Engagement:
- Providing quick responses to customer inquiries
- Creating easy access to support channels
- Building personal relationships with customers